Booking reference pnr on Turkish airlines. Turkish Airlines (Turkish Airlines). What you can and cannot carry on board

Begins holiday season, so people rush to choose the most favorable places to relax. Often many people dream of spending their summer vacation in Turkey. However, in order for the flight to this country to be successful, it is necessary to use the services of a proven and reliable carrier. This is exactly what Turkish Airlines is. It is the flagship Turkish carrier and operates many flights across different directions. Let's find out what this company is, what flights it serves and what services it offers.

This air carrier is based at the main airport of Turkey - Istanbul. It also cooperates with Ankara Airport and others. Regularly operates 220 international and 42 domestic flights. The airline serves over 20 million passengers per year. It should be noted that this is a relatively old company, having been built in 1933.

At the beginning, flights were operated between Istanbul, Ankara and Eskisehir. Over the years, the airline's fleet of aircraft began to increase, so it began to serve flights to other destinations. In 2008, Turkish Airlines became a member of the Star Alliance, and a few years later it was awarded the title of one of the best airlines in the world. Today, this carrier operates regular flights to New York, Atlanta, Washington, San Francisco, Los Angeles, Phuket, Beijing, Shanghai, as well as to such Russian cities, like Sochi, St. Petersburg, Moscow, Stavropol and others. Thanks to this airline, you can get to your desired destination using the most convenient route.

Contact details

Many people are interested in: how to contact Turkish Airlines? Note that it has its own official website, which provides all the detailed information about flights, services, etc. You can find the official resource at www.turkishairlines.com. Those who wish to resolve all issues in a personal meeting do not have to fly to Istanbul, since the airline has its own branch in Moscow, which is located at st. Valovaya, 35. There are other ways to contact the carrier in Russia:

• Email - [email protected] ;
• hotline number - +7 495 980 52 02;
• fax - +7 495 956 46 08.

As you can see, there are many ways to communicate. But the most profitable is, of course, the official website, where you can get acquainted with any information and choose a suitable flight. Reviews about Turkish Airlines show that the company's employees always get in touch quickly and clearly explain all points of interest.

Home page of the Turkish Airlines website

Airline services

Each air carrier strives to create comfortable conditions for its passengers. This is exactly what Turkish Airlines does. The company is doing everything possible to ensure that passengers use its services more often. Reviews about Turkish Airlines are completely different, but no one denies that the carrier offers many profitable services that anyone can take advantage of. Let's look at the main features offered by Turkish Airline:

1. Food on board. It is much more convenient to eat delicious food on the plane than to take food with you and unpack it in front of everyone. It is much better if cold appetizers and hearty hot dishes are served ready-made, with all the cutlery and napkins. In this regard, Turkish Airlines has thought through everything to the smallest detail. Absolutely all passengers can choose their favorite food and drinks and try them during the flight. The airline offers a wide range of dishes to suit every taste.
2. Entertainment centers. Many aircraft of this airline have entertainment centers, where you can play video games, watch movies, listen to music, etc.
3. Internet access. As you know, some carriers prohibit passengers from using electronic gadgets with the Internet during the flight. However, this does not apply to Turkish Airlines. The company allows its passengers to chat online, send SMS, talk on the phone, read news online and much more.
4. Possibility to recharge electronic devices. Some airliners have sockets with which you can charge your gadgets.
5. Ability to monitor takeoff and landing. Thanks to special cameras that are mounted in the tail and nose of the aircraft, you can monitor how it takes off and lands.
6. Choosing a location. Turkish Airlines offers its passengers the choice of seats on their planes. However, you must pay for such a service. There is also the possibility of choosing a seat for group passengers.
7. Car rental. Upon arrival at the destination, a person is faced with the problem of finding transport to get to the place. Thanks to the Turkish Airlines service called “car rental”, you don’t have to worry about this, since for an additional fee a car will be waiting for you upon arrival and will take you to the right place.
8. Transport of minors. For those parents who, for certain reasons, cannot accompany their minor children, there is a service according to which the flight attendant will be responsible for the child during the flight. To do this, just write an application and draw up an agreement with the airline.
9. Special services for passengers with disabilities. Turkish Airlines has everything thought out for this group of people. They have the right to skip the line to check in, check in luggage, board, etc. They can also choose their seats and bring medical equipment with them: a stroller, crutches, etc.

Of course, the list of Turkish Airlines services does not end there. Passengers can also count on medical assistance on board. You can learn more about this service by contacting the airline directly.

Economy Class Turkish Airlines

Check-in and baggage allowance

Every passenger who uses the services of Turkish Airlines must know the check-in and baggage rules so that no problems arise at the airport. So, those interested can register for a flight either online or directly at the airport before departure. Online check-in is available one day before the flight, and it ends 1.5 hours before the flight. During this time, you can choose a place convenient for yourself, print boarding pass etc. In addition, passengers have the right to register for a flight using electronic terminals. It is very important to arrive at the airport on time and have time to go through all the necessary procedures, as late employees air gate don't serve.

As for baggage allowances, Turkish Airlines has standard ones. In economy class, passengers are allowed no more than 20 kg of luggage per piece, and for those traveling in business class - 30 kg.

Also, luggage must be securely packed, otherwise it will not be accepted at the airport. You can pack it yourself at home or at the airport for an additional fee. The size of the cargo should not be more than 158 cm in all respects. Hand luggage must be no heavier than 8 kg and no larger than 23x40x55 cm. For extra-heavy luggage, passengers must pay according to the established tariffs, which are indicated on the official website. You can also find out in a personal conversation with airline employees how much you will need to pay extra for excess cargo.

What can and cannot be carried on board?

This airline does not impose any special restrictions on the carriage of items. Those who wish can always take on board their favorite books, magazines, personal hygiene products, clothing, electronic devices, dishes, children's toys, photographs, haberdashery, etc. The list of prohibited items includes:

• flammable substances;
• radioactive materials;
• poisonous and poisonous substances;
• magnetized objects;
• toxic substances, chemicals;
• weapons of any kind;
• sharp and piercing objects;
• corrosive and oxidizing substances.

If a passenger dares to take such things with him, he will not be allowed on board and his flight will end there. It is very important to follow the rules and act according to established standards.

Turkish Airlines pilots and flight attendants

Turkish Airlines: reviews

Thanks to reviews, you can understand what a particular airline is like. On forums, people massively share their impressions after the flight, and also talk about what they liked and what they were outraged by. They also make proposals that may be of interest to the air carrier's management. As for Turkish Airlines, this company has a lot of reviews from passengers, because every day it serves millions of people. Based on them, we can conclude that the carrier has many advantages, namely:

• talkative and polite flight attendants;
• tasty food;
• free and spacious salons;
• interesting films offered in entertainment centers;
• fast arrival on site;
• issuance of various disposable kits: eye masks, dental kits, etc.;
• inexpensive tariffs for extra-heavy cargo.

However, there are some disadvantages that upset passengers. This includes: a strong feeling of turbulence, problems with changing airline tickets, lack of conditions for flying infants. It is likely that these shortcomings will soon be resolved, and passengers will be even more happy to use the services of this carrier. It is very important to leave reviews so that those who are going to use the company's services know what to expect. A passenger's review of Turkish Airlines is a real opportunity to understand what the airline is like, how it treats passengers and what conditions it offers. Don’t forget to leave your opinion on the carrier’s official website, which will help future customers make their choice faster.

In contact with

Baggage includes clothing, personal items and necessary equipment to provide the passenger with comfort and convenience during travel. Before registering, please check that there are no prohibited items.

How much baggage can I take on board for free?

Turkish Airlines Airlines the norm baggage allowance counts packed items, the weight of which must correspond to:

• economy class – 20 kg;
• business class – 30 kg;
• baby (infant) – 10 kg.

Please note that the weight of one unit should not be more than 32 kg.

When flying to the USA or Canada, different rules apply:

• economy class – 2 items / 23 kg each with a total size of 273 cm;
• business class – 2 items / 32 kg each, dimensions of 1 item based on the sum of three sides no more than 158 cm;
• for a baby (infant) – 23 kg, total size less than 115 cm.

For a child under 2 years of age, without allocating a separate seat, a fully disassembled baby stroller is allowed (the size of the components should not exceed 115 cm).

What size carry-on bags are allowed?

Turkish Airlines considers hand luggage to be luggage that is taken into the cabin and has dimensions of 55 x 40 x 23 cm. The weight for free transportation depends on the class of ticket purchased:

• economy class – 1 seat / up to 8 kg;
• business class – 2 seats / up to 8 kg each.

What can you carry in excess of your carry-on luggage?

For Turkish Airlines in hand luggage in excess of the norm you can transport:

• women's / men's bag;
• small camera;
• baby carrier;
• laptop/tablet;
• umbrella (without pointed tip).

Is it possible to transport an animal on airline planes?

Yes, Turkish Airlines allows pets. Cats, dogs and birds can be transported if they have a valid health and vaccination certificate/authorization to enter the destination country. They can be taken into the salon in a separate cage. Animals not mentioned above may be transported through a freight service. The following rules apply for their transportation:

• Advance booking is required for cabin transportation.
• Animals must be kept in special containers measuring 23 x 40 x 55 cm, and passengers are expected to take care of their own storage. The total weight of the animal and container should not exceed 8 kg.
• Dogs that assist blind and deaf passengers can travel free of charge in the cabin outside of their cages.
• The cage must have a tag identifying both the passenger and the animal.

You can choose several registration methods: the most common is check-in at your airline counter. Second option - use the self-service counter at the airport.

For convenience, use online registration. Many airlines have this service, for example, Rossiya, UTair, Wizz Air and Turkish airlines. Information about the procedure and the application form can be found on the company’s official website or via the links below.

Important! The administration of Vnukovo Airport recommends checking in online, if possible. This will save time and reduce the likelihood of being late.

Online scoreboard

Online registration

Go to your airline's website, find your ticket, and print it out. If you do not have a printer, Vnukovo staff will print your ticket at the check-in counter.

Remember! Online check-in frees you from standing in lines, but it does not guarantee that you will quickly go through all the steps necessary for boarding. You should still arrive early.

You must check in your luggage in any case.

Online registration has a number of advantages: you can complete it at home, at work, in public transport– as long as there is a device with the Internet. You can choose your seat on the plane yourself. You print out the ticket yourself; you don’t have to do it at the airport.

Online check-in begins 24 hours before departure and ends 45 minutes.

Please note that in some cases you will not be able to register online:

• if accompanying children is required;
• if you carry luggage in the passenger seat or pets;
• as well as in the case of transportation of weapons.

Below you will find information about company counter numbers, if they are recorded, and links to websites for online registration.

What to do: from check-in to departure

1. Registration.

At this point you check in your luggage and receive your boarding pass. During check-in, ask that your home address be marked on your luggage and that your luggage be marked as fragile. This way you will avoid cargo loss and reduce the likelihood of damage.

1. Inspection.

During inspections, the security service checks passengers for dangerous things: explosives, knives, and so on.

1. Passport control.

It takes a lot of time. The boarding pass and the authenticity of the documents are checked.

1. Landing.

Find your boarding gate location in advance. Its number is indicated on your ticket. This way you will avoid being late for your plane.

Passenger check-in begins 2 hours before flight departure. In Vnukovo it takes place in the main terminal of the airport - Terminal A, on the 2nd floor. Check-in automatically ends 40 minutes before departure. In the case of Turkish airlines - in 45 minutes.

Remember! For flights of Rossiya, Sky Express, and UTair companies, check-in is available 12 hours before departure.

Get to the airport early! Take into account the time it will take for inspection at the entrance to the terminal, registration and passport control. Airport staff will not be able to extend check-in for latecomers.

Who flies to Vnukovo

According to the official Vnukovo website, the airport cooperates with 22 companies that operate flights both within Russia and internationally.

Additional Information! If your airline is not on the list, you can find out the conditions for checking in for its flights on the official website of the company or intermediaries that resell tickets (for example, One Two Trip).

Interesting video about how Vnukovo airport works:

In order not to find yourself in an unpleasant situation and board the plane without problems, you must remember some simple rules: check in for your flight online, arrive at the airport early, tag your luggage, remember maps and signs, find the gate in advance. That's all, enjoy your flights!

Turkish Airlines is one of the largest European companies with its head office in Istanbul. The company's headquarters is located at Ataturk Airport largest city Turkey.

In 82 years, Turkish Airlines has expanded from 5 to 298 aircraft, both passenger and cargo. In terms of growth indicators, the company is one of the world's leading air carriers. In 2013, a decision was made to purchase the largest airliner in the history of the Turkish civil aviation. Turkish Airlines is constantly rejuvenating its fleet while improving the quality of service. The total fleet, estimated at the end of 2020, will be 421 aircraft. With the addition of new aircraft, the average fleet life will be 6 years.

Also, the production of aircraft seats specifically for Turkish Airlines aircraft has begun. This is the first manufacturer in Turkey in this area. Boeing 737-800, as well as Airbus A319-320 and 321 aircraft were the first to be fitted with the new seats.

The design of the new seats will take passenger comfort to a qualitatively different level.

Another undoubted innovation is the kitchen facilities designed specifically for the company. Kitchen equipment was developed by Turkish engineers, and the first aircraft are beginning to be equipped with these devices.

The company has been a member of the Star Alliance confederation since 2008. The quality of transportation has increased significantly. Our service standards have earned us many renowned awards in the airline industry.

Turkish Airlines awards include:

• « Best Airline Southern Europe"(2009, 2010).
• 3rd place in the category “Best Airline in Europe” in 2010.
• In 2017, received an award for the best economy class food in the world.
• In 2012,2013 and 2014 the company received the title of best in Europe, as well as the title the best cuisine world on flights.
• In total, it was recognized as the best company in Southern Europe seven times, and the company’s cuisine is still the best in the world.

The company provides 3 classes of passenger service: economy, business and comfort.

In economy class There is a lot of legroom, all seats recline. All seats are equipped with sockets, as well as a modern entertainment system. The company's free full meals are also considered the best in the world.

In business class Turkish Airlines provides seats with massage and a reading light. Passengers can be separated by a partition, and the seats can be transformed into a bed. All seats are equipped with an individual entertainment system. Complimentary welcome drinks are provided and the kitchen is rich in Turkish and world dishes.

In comfort class Comfortable and wide chairs with large monitors are installed. The choice of food and drinks is quite wide.

Check-in for flights

The company provides booking services both through ticket offices and online through the official website or intermediary agencies selling tickets.

Online check-in for a company flight becomes available one day before departure; check-in directly at the airport is possible no earlier than 2 hours.

Turkish Airlines does not require online registration large quantity time. This requires passenger data and seat selection. When purchasing tickets, you receive a confirmation by email, which, among other data, indicates the weather forecast at the final destination and the exchange rate between the ruble and the local currency. This email contains a link that takes the customer to the registration page.

Pulkovo Airport

When checking in for a Turkish Airlines flight at Pulkovo Airport, you can use the company's check-in counters and self-check-in kiosks, which are located in the departure area on the 3rd floor. To do this, you will need a passport, ticket details, bonus card number (if required).

Departure from Vnukovo

When registering at Vnukovo, you can use check-in counters 103-110 on the second floor of the terminal, self-service kiosks and online check-in via the website and mobile applications.

However, when online registration It should be remembered that the information on the current site is not entirely complete and it is worth using the old version of the site.

It is also possible to book your ticket by phone using the company’s single call center number 8-800-700-6161 one day before departure for the flight.

Departure from Antalya

For those passengers flying from Antalya Airport, please remember that check-in for the flight occurs only through self-service terminals and check-in counters, online registration not available.

Charter flights

Charter flights by the company are slightly more expensive than a budget option, but this is quite justified. The seats are very comfortable and comfortable for the flight. The kitchen meets all expectations from a company that is a leader in this segment. It is worth noting that on the screens of the electronic entertainment center, all information is either in English or Turkish. The staff also mostly speaks English. On a company charter you can freely request alcoholic European drinks for lunch.

Register for charter flights companies are available through leading tour operators in online mode and through the hotline numbers of these companies.

The quality of service is in no way inferior regular flights at a cheaper ticket price.

Turkish Airlines has its own loyalty program - Miles&Smiles. The age of participants is from 2 years. You can register both on the website and during the flight. Traveling with a company allows you to accumulate bonuses or “miles”. Partner airlines, as well as hotels and car rental stations participate in the program.

There are two types of bonuses:

• Club miles - can be used to purchase tickets, as well as upgrade the level in the program.
• Bonus miles are only for purchasing tickets.

The airline Turkish Airlines has been operating since 1933. The head office is located in Istanbul, the main hub is in the city of Ataturk, which is an international port. Additional hubs are Esenborg in Ankara and Sabiha Gokcen in Istanbul. The airline's branches are B&H Airlines, Anadolujet and SunExpress. Since 2008 Turkish Airlines has been a member of Star Alliance. For three years in a row, starting in 2012, Turkish Airlines was included in the TOP 10 of the world's best.

Information about the company's fleet

The airline owns more than 300 aircraft, not counting the fleet of its subsidiaries:

• Airbus models - A319-100, A320-200, A321-200, A321neo, A330-200, A330-300 and A340-300 with a capacity from 126 to 289 seats;
• Boeing - 737-700, 737-800, 737-900ER, 737 MAX 8, 737 MAX 9 and 777-300ER with a capacity of 149 to 337 passenger seats.

In addition, there are 10 Airbus freighters, models A310-300F and A330-200F.

Airline contacts

• office in Moscow - st. Valovaya 35, Business Center;
• phone 8 800 700 61 61;
• Email [email protected];
• Turkish Airlines official website in Russian turkishairlines.com;
• IATA code - TK;
• ICAO code - THY.

Baggage rules

The maximum baggage allowance on any Turkish Airlines flight is 32 kg. For domestic flights free transportation is:

• Business - 30 kg.
• Economy - 20 kg.
• Promotional flights - 15 kg.

There are exceptions - for the XHQ class a maximum of 40 kg, for infants 10 kg. The airline operates a baggage weight concept, which means that the number of seats within the normal range within the country is not limited.

There are rules for free baggage allowance that combine weight, number of pieces and dimensions. There is no Russian direction for this concept. It is worth considering that the standards for some classes and areas change periodically.

Excess baggage is charged at 8 Turkish lira per 1 kg on domestic flights. For international flights, the surcharge takes into account the destination and type of flight - direct or transit.

Free baggage allowance to Europe and Asia

Free baggage allowance to North America

General rules for free carriage

Full details can be found in the Do you have any questions? in the Baggage Information tab.

Main directions

There are more than 40 airports to destinations in Turkey, the most popular are:

• Amasya and Antalya;
• Canakkale and Bursa;
• Balikesir in Edremit.

There are orders of magnitude more foreign flights - 220 points in 100 countries. These are the capitals of most countries, the most popular resorts and places of interest to tourists:

• Aalborg and Aarhus in Denmark;
• Abidjan in Africa;
• Abu Dhabi in the UAE;
• Havana, New York, Phuket, Shanghai.

In Russia, receiving airports are located:

• in Voronezh, Sochi, Yekaterinburg and Ufa;
• in Moscow, Samara and Krasnodar;
• in Rostov-on-Don, Kazan and St. Petersburg.

From the national airport, most flights depart within 3 hours.

Service and additional services

The Turkish Airlines Corporate Club offers business clients an exclusive benefits program:

• annual discounts;
• carriage of additional baggage;
• free tickets;
• selection of a seat in the passenger compartment.

Members enjoy the benefits without any payment or obligation. Special routes can be divided into categories using filters on the official website - swimming and rock climbing, cooking and shopping, mountains and romance, extreme sport And wild nature. The company helps you book a car, a hotel room, obtain an electronic visa and insurance.

Passengers have access to:

• hundreds of films, television shows and games on board aircraft;
• the Fly Good Feel Good program, which collects expert advice on how to make travel and flights as comfortable as possible;
• Skylife online information publication.

Meals on board

check-in

Check-in is carried out in the standard way at the counter, there is check-in for the flight via the Internet, using a mobile device and, in Turkey, at self-service kiosks.